Terms & Conditions
The following terms and conditions apply to all services offered by Kelsey Ellis.
Waiver of Liability
Upon enrolment and participation of services provided by Kelsey Ellis, you acknowledge, understand and affirm that:
Your participation is purely voluntary and is in no way mandated by Kelsey Ellis.
You are in good physical condition and do not suffer from any known disability or condition which would prevent or limit your participation in a fitness or nutrition program. If you do have a health condition, you may require medical clearance prior to working with Kelsey Ellis.
There are inherent risks associated in participating in a fitness and/or nutrition program which may include, but are not limited to, personal injury, heart attack, stroke, any other illness or soreness that you may incur, including death. It is your responsibility to inform Kelsey Ellis of any medical conditions or changes in your health, now and ongoing, which may affect your ability to exercise safely or participate in services offered with minimal risk of injury.
You are not obligated to perform or participate in any exercise that you do not wish to, and that it is your right to refuse such participation at any time during your appointment. You understand that should you experience light headedness, dizziness, nausea, fainting, pain or discomfort, you are to stop the activity immediately and inform Kelsey. Should you become injured or ill, you give Kelsey permission to seek emergency medical services for you with the understanding that you are responsible for any expenses incurred.
You release Kelsey Ellis from any liability now or in the future for conditions that you may obtain. Neither Kelsey Ellis nor any of it's agents, shall be responsible for any death, personal injury or illness occurring upon the premises, or as a result of the use of services provided by Kelsey Ellis.
The results of any fitness or wellness service offered by Kelsey Ellis cannot be guaranteed and your results are dependent on your effort and cooperation put forth in and outside of your appointments with Kelsey.
Kelsey Ellis is a Registered Holistic Nutritionist and is not a licensed medical professional. She does not diagnose, prescribe or treat disease. Rather, she provides education to enhance your knowledge of health and nutrition as it relates to food, dietary supplements, and behaviours associated with eating. While nutrition support can be an important compliment to your medical care, you understand that nutrition consulting is not a substitute for the diagnosis, treatment, and care of a disease by a medical provider. Kelsey Ellis' services are intended for educational purposes only and are provided as a guide to developing an appropriate nutrition care plan and to monitoring your progress. If you suspect that you may have an ailment or illness that may require medical attention, then you should consult with a licensed physician immediately.
Appointments can be booked up to 60 days in advance and can booked with as little as 24 hours before the booking date.
Appointments can be booked, rescheduled or canceled by logging into your account on our online booking system at www.kelseyellis.ca or by phone or e-mail. By using our online booking system, you agree to be contacted by e-mail to receive notifications for appointment reminders and any changes to your appointment or training plan.
Auto-Renewal: All virtual training package purchases and Healthy With Kelsey Fitness App subscriptions are Auto-Renewing on a monthly basis until canceled. You can find our cancelation policy below.
7 Day Free Trial: Enjoy the HWK Fitness App by Trainerize for free for 7 days! After the trial period ends, you will receive a e-mail to continue using this service on an auto renewing basis of $79.99 + gst/month with the option to cancel at anytime. Please view our detailed cancelation policy below. Upon purchase of your Healthy With Kelsey Fitness App subscription, you will be sent an e-mail containing a private link to download the app. After downloading the app, you will be asked to fill out a consultation form. Once completed, please allow up to 24 hours for your workout plan to be delivered in-app!
Cancelation of Appointments: Your appointment time is reserved just for you. A late cancelation or no-show appointment leaves a hole in Kelsey's day that could have been filled by another client. As such, we require 24 hour notice for any cancelations or changes to your appointment. Clients who provide less than 24 hour notice, or miss their appointment, will forfeit their session without reimbursement.
Cancelation of Auto-Renewing Training Packages: All auto-renewing training packages and subscriptions to the Healthy with Kelsey Fitness App may be canceled at any time. It is the responsibility of the client to cancel their subscription should they no longer wish to continue using my services. You can cancel your subscription to the Healthy With Kelsey Fitness App by logging into your account via the web platform via your desktop browser and cancel your subscription under account settings. Once your subscription has been canceled, you may continue to use our services for the remainder of your subscription or trial period has ended.
You agree that you will be liable for dues for the entire term of your agreement and/or training package specified at checkout in the amounts stated herein regardless of usage or change of circumstance. By making a purchase through this website, you authorize Kelsey Ellis to collect electronic funds on a recurring basis from the credit card in which you signed up with. This authorization is to remain effective until Kelsey Ellis has collected for all charges assessed in connection with the terms and conditions of your agreement and/or training package. To avoid interruption to our services, please ensure your credit card information is up to date.
All training sessions, nutrition plans, Emotional Eating Recovery coaching sessions and Healthy With Kelsey Fitness App purchases are non-refundable and non-transferable.
Prices will remain constant for the remainder of your agreement and/or training package. Upon expiration of your agreement and/or training package, all service prices, training package rates and company policies are subject to change without notice.
Any unused sessions remaining in training packages expire 30 days from purchase.
Kelsey Ellis will be unavailable for appointments for a minimum of 4 weeks during the year and clients will be advised of closure dates.
Kelsey Ellis will be unavailable for appointments on all bank holidays unless otherwise notified